Same just happened to me. They send you that email and you can't reply they give you a link so you can reply and you get caught in a "vindaloop" as southpark likes to say. I had no choice but to put the documents they wanted and I got super confused because there were not any options for individuals every ? Was treating you as a business it makes no sense I had a legit passport and address and everything else but im not a business and I think this is why they did that. I tried to send a message saying I joined pay pal to protect me from scams and unethical businesses I had all of $5 and no recent transactions for years and they said They couldnt guarantee that I wasnt going to scam people? It makes no sense at all. They actual scammers who make credit cards and use stolen ones never get shut down or they jump to the next account and the honest people get "life time ban" and paypal steals your bank info and you can get it back from them? Who's the scammer? And they freeze your money without there being a open claim saying you did something wrong. Its unreal I dont know what to do.
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