I’m having this same issue, as is my boyfriend. I called customer support this morning and the girl I talked to said it was a system issue that EVERYONE is having TODAY- she certainly did not tell me that it’s an ongoing issue that your scammy service has been having for over a year and refuses to fix. I was able to change my number today but now I can’t transfer money bc it keeps telling me that my phone number isn’t supported- and believe me, I tried multiple phone numbers. None are “supported”. One thing I noticed is that a lot of the users in this forum are reporting that they have T-Mobile service- that’s called a “Clue”- so, maybe your tech support can start there. But I doubt you will, bc it’s clear that no one cares.
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