I changed the name on my business account. Also changed address. The new name appears on top of any page on the site. When I go into "Reports" to download a monthly PDF statement, it shows the OLD name and OLD address. I made the change a week ago. So for example, the old name of this account was XYZ. I changed it to ABC. It now shows ABC on the top of any page. I go into Reports to access the Statements, download monthly statement in PDF, and under the "Statement for (month)" it shows XYZ instead of ABC. Customer service reps over the phone don't have a CLUE, not a single clue, very incompetent.
I asked for a supervisor after several calls, was put on hold but after 30 minutes I hung up. I can't take this nonsense. Messenger option is worthless; it's a robot. I can't find a live chat.
What is going on here? Anyone have any ideas? Don't tell me to change my name in the "change" section under Accounts. I ALREADY DID THIS. ALREADY DONE. It is NOT showing in the PDF monthly statement. Any help appreciated.
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