I ordered two windchimes - the photo was a of handcrafted items made from real cutlery - what I received was a shoddy copy mass manufactured from sheet metal. The company has offered to refund me - but only if I return them at my expense (to China). It's obviously a con - I now realise that they have stolen the original photo from an artisan website - but my claim seems to be stuck with needing me to ship the items back. I feel that, as the items are not what I ordered, I shouldn't have to bear the cost of returning them. Has anyone had this experience and managed to successfully resolved. I thought I would be protected with Paypal, but it seems not.
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