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Something similar just happened to me. Paypal places the burden of proof on the buyer instead of the seller. I have jumped through their hoops for a week. Good luck on your case.
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I'm in the same situation! Seller says items delivered. Fedex tracking show that they were delivered to a name and address which are NOT mine. Paypal is making it as difficult as possible for me to obtain a refund. I have supplied PP with the tracking sheet showing the items went to someone else. Awaiting the outcome.
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Another update: Paypal initially closed my case but reopened it. They asked me for something from Fedex to prove my case. I sent the Fedex tracking which clearly show that the name of the person who signed for the package was NOT me! Also, it shows that the package was delivered to a Walgreens/Fedex facility, not my address. I am awaiting response from Paypal. So far, they've made it as difficult as possible.
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Fedex tracking show that package was delivered to a Walgreens near me. I'm going there today to find out why someone who is NOT me was able to sign for the package.
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Following a purchase I made, seller provided tracking info to paypal that items were delivered. Fedex show that someone, unknown to me, signed for the package. I have not received any merch. I opened a case with Paypal and they sided with the seller although Paypal asked me for no info. Basically, I was not given the opportunity to show my evidence.
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