A family member purchased very expensive concert tickets from Ticket Fulfillment (TF) without my permission or knowledge and I immediately tried to cancel with both PayPal and TF saying it was an unauthorized purchase. PayPal said it was an "automatic payment" and could not be canceled. TF replied to my email saying it was authorized and that they had a no refund policy. I put a stop payment on my bank account and again told PayPal to cancel due to unauthorized purchase and opened a dispute. Two days later I received an email from PayPal that my dispute was denied and the charged my credit card as my "back up" form of payment. Again I disputed the purchase with PayPal again I was denied. I called PayPal and the customer service representative said according to their records I had not received the product, I confirmed this and she reopened my dispute as, product not received. Two days later I received a midnight email saying the denied my dispute because the product was delivered. Since the purchase I have not received an email from Ticket Fulfillment to confirm the purchase or information on the tickets or how to download them. I called PayPal and found out TF sent the tickets to the wrong email address, an invalid email address but had somehow proven to PayPal that the tickets were delivered. Bottom line, $1400 in unauthorized tickets purchased and no tickets in my possession! No help from either PayPal or Ticket Fullfillment. PayPal is not here to help its Users only the Merchants. PayPal has policies to protect themselves and their merchant's. PayPal is no longer a "safe" way to make online purchases and they help fraudulent merchant's sell their products to Users.
... View more