I have a claim that has been rejected too. I bought a saddle (which was expensive) and it arrived faulty and unusable. I have a report from the authorised dealer and fitter confirming this but my claim has been rejected saying I didn't provide relevant information. I did everything they asked and had to chase up everything. I discovered twice that they did not have the information in the relevant format but I was not informed of this either. Can anything be done? Thanks
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