Hello all, I ordered a electric bicycle on Banggood.com for €766,-. When unpacking the box I discovered that the bicycleis damged. Not only scratches on the frame but also the computer is damaged and does not function. I opened a discpute which I later escalted into a claim . Now the seller wants me to send the bicycle back to Hongkong but did not mention anything about the transportation costs. I checked with DHL worldwide and the transportation costs from the Netherlands to Hongkong are about €1063,-. Nothing is mentioned about how I need to send this back and who pays for the transportation costs. I need to send it back before 22 May and there is no button in the claim area where I can ask more questions. There is only a button there where I can upload tracking information. How to deal with this?
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