This is actually not about me, I am speaking on behalf of someone I know. They are very stressed about this, and I want to do what I can to help. Long story short, they created their account while they were a minor, and got locked out for that reason. It was an honest mistake, they had no idea PayPal did not accept minors. They turned 18 recently, and wanted to unlock it, I don't see why that couldn't be done. But according to them, after an unsatisfying call with customer support, they were told their account is permanently unlockable, and that there is no way to unlock it, and that making a new account is forbidden.
Personally I think that is a bit ridiculous, no? There has to be another way, no way can someone never use PayPal for the rest of their life due to an honest little slipup, right? I told them it would be okay, and that I'm sure they can get access to PayPal somehow, but they feel very hopeless right now and adamant that "they're doomed". Is this really true? Does anyone know how to unlock an account after turning 18? And if unlocking isn't possible, what about just making a new account? It was a mistake, and they are a legal adult now, there has to be a way.
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