I spent 2 hours on the messenger trying to take care of what should be an easy problem to fix. They kept giving me form answers that didn't actually solve anything and when i cursed they asked me to be professional. I asked them if being professional meant taking 15 minutes to respond to any comment and copy/pasting from a piece of paper and they cut me off entirely and told me it would take 48/72 hours before i could try again. As such I am now on hold and expect to be on hold for 2 hours to not be helped.
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