On the 24th March 2021 some Dr Marten sandals were advertised on FaceBook as "Sponsored" I checked out the illustrations on the website "Pembro" and decided to purchase them. I then changed my mind and sent 3 emails requesting my order be cancelled. The firm did not respond. Believing that I had been duped I contacted Paypal resolution centre. I made a claim that the items would not arrive. On the 10/4/21 a package arrived with a pair of sandals inside. They were not the sandals I had ordered they were fake Dr Martens. On the 28th April i was contacted by PayPal to say as they had proof the items had been sent and the dispute was now resolved. I wish to raise another dispute on the grounds the items were not as described and this was a fraudulent sale. I have not been able to do this as PayPal does not appear to offer access to making a further complaint. I rang Paypal yesterday the 28th April, I was put through to a specialist service which was closed as it operated on a different time ? east coast USA I am in England. Is there anything I can do to obtain a refund?
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