I found a rather cryptic message when I logged on a few weeks ago that said my account was limited and I "can no longer use PayPal." I still have some money in my account and they tell me I can have access to it in six months (maybe five by now). What is more frustrating to me than losing access to my money is the opacity of the process. There is apparently no way to get a straight answer from a human being as to what they think I have done wrong or what if anything I can do to rectify the situation. Here is what I have done to try to figure this out: 1. I clicked on the button "would you like to message us?" for a text chat. I found myself chatting with a bot that had very little to offer me. 2. I called the phone number. I talked to a guy in the Philippines who was nice enough but could not tell me what was wrong with my account. Apparently he doesn't even work for PayPal so he can't access my specific information, "for the sake of my privacy" of course. 3. On his suggestion I sent an email. I haven't received a reply. I suspect that what might happen is I will hear nothing at all from PayPal for the next five months, then will get a cursory email offering to send my balance to my bank, and will never know what it was that I did to offend PayPal. In the meantime I am unable to order from certain places because of my suspended account. I can't even use the credit cards I linked to the account. I will never do business with PayPal again. I prefer Venmo anyway. Does anyone know what sort of offenses trigger this? I have never bought or sold anything illegal or used a compromised bank account or credit card.
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