But are they saying that you don’t owe anything because you never received the money from selling your tickets in the first place? In my case I sold a couple tickets, received payment from Ticketmaster, the event was postponed for over a year, so the buyer of my tickets had the choice to cancel or keep the tickets for the new date. Once they decided to cancel, that sale was voided and now I am responsible for paying that money back to Ticketmaster and the tickets will be added back to my account, then i will have the option to sell them again to a new buyer. It must be in the fine print somewhere that when you sell tickets and the event is cancelled, the buyer has the option to request a refund from you as the seller. I called a customer service agent at Ticketmaster and this is the process they explained to me and they also told me that the paypal invoice is legit, and that i need to pay it to have the tickets credited back to my account. I do find it strange that they are doing this process of collecting the money from sellers through paypal and not just charging your credit card on file. Also since i am sure this is a common issue over the past year due to the pandemic, you would think there would be some clear explanation of this process on Ticketmaster’s website, telling people that if they receive an emailed invoice from PayPal that it is not a scam etc. Hopefully they will add a proper explanation soon, to avoid all of this confusion.
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The same thing happened to me but I was also wondering if it was legit, or some paypal scam because I’ve heard there’s alot of those out there. I haven't paid the invoice, was planning to contact TM to find out more.
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