I have been in a dispute regarding this issue for weeks and I cannot contact PayPal at all. The buyer has escalated the dispute into a claim and wants a refund. I 100% want to refund the buyer. However, the balance in my account is negative because I withdrew the money to pay for the shipping fees. The PayPal FAQ said that I need to add funds to my account to resolve the negative balance before I can issue a refund. However, when I look up how to add funds, it informed me that the add funds feature is not yet available in Thailand, and I am unable to add funds atm. I would like to issue the refund as soon as possible, however, I am unable to due to PayPal's flawed system. I tried contacting PayPal through the Message Center but all I got was an automatic response saying there's no staff available. There are no phone numbers or email listed on the website so I can contact a real person. TL;DR 1) Need to issue a refund 2) Negative Balance in account 3) Need to add funds to account to issue a refund 4) Cannot add funds because the feature is unavailable in my country 5) Cannot contact PayPal
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