I had something similar happen. They froze my account for 5 days without notice, because they say that there is a new login with an unrecognized device, Even though I told them it was me. The thing that upsets me the most, besides not having customer service available to take care of it on day one, they also blocked me from selling my bitcoin, Just before it plunged, Costing me a lot of money. After five days, I got a simple message to change my password and the limit was lifted. I don’t know if any of the people purchasing bitcoin through PayPal realize that at the whim of some algorithm they, will lose their ability to trade their investment, Until paypal finds the time to review the account. I will be closing my account. Good luck to all others that may have this happen to them.
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