Hi I’ll keep this short as I can. Windsurfing board arrived with hole in it and other damage. Recorded as delivered damaged by courier TNT. Have delivery code which if you put in TNT website says this. Shop initially responsive, but i believe then figured out item was not insured for anywhere near its purchase price. Since then they have not replied to my emails. I opened a dispute, but due to COVID restrictions I could not travel to get a third party to assess damage. Case was closed on the back of the evidence I’d produced at that stage. Restrictions lifted and I was able to travel and got a shop to assess and produce a report. This was then submitted and has been resubmitted a few times, I just get an email back saying case declined as I have not — We received the claim(s) you opened on 26 February 2021. We've reviewed the transaction(s) and are denying your claim(s). This decision was made because the dispute was submitted with insufficient information/documentation to support the claim and we were unable to obtain the required information/documentation after requesting it from you. When I phone support, it like they cant see the 3rd party assessment. Even though I’ve emailed it to them a few times and each I’m assured the evidence is attached to the case file. Also when I log onto resolution centre I can’t see the new evidence I have produced, and there as far as I can see no facility for me to attach it. Basically I believe I have the evidence to prove my case but I’m just going round in circles. Would love some advice Sam
... View more
Bought an expensive new windsurfing board online, arrived with a hole in it. Not good for something that goes on the water. Item was recorded as delivered damaged. Shop initially very responsive, but where not forthcoming with a solution. Open a case but was ruled against, I don't really understand how. Can I appeal this ?
... View more