Hello, I'm looking for some advice regarding returns and what to do if a company refuses to provide a label. I have recently made a few orders from Burton Menswear to buy a suit for a wedding. I have a few returns and have actioned these through their policy and portal but the label has failed. It says to contact customer service, which I have with no response. I cannot call as their phone lines are down due to COVID, their contact us page constantly crashes and their email bounces back and is broken. I have over £100 worth of returns outstanding and have contacted on social media but they are not getting back to me. Can I raise a dispute with Burton through PayPal? My time to return is running out and I really cannot afford for the return to not be refunded. Can anyone help or advise? Thank you
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