We have set up a PayPal account for our church to receive donations. As communications director, I set up the account but access and information also need to go to the accounts administrator. To resolve this, we added an authorized user. However, she is unable to get her email addresses confirmed so as to begin to receive updates. Attempts to add an additional email to the owner account have also failed. We add the address, click "Confirm email" see the message "Check your email to confirm" but there is never any email that arrives. It is not in our spam folders, it is not blocked by our ISP (we get other PayPal emails just fine). But every time we try to raise this issue with PayPal, they send us to the same page that walks us through the process we have just been through dozens of times. This is clearly an issue on the PayPal side, but for some reason we are having tremendous trouble getting anyone to understand this. Any help would be greatly appreciated.
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I am trying to adjust email notifications on our business account but find the PayPal help article entirely unhelpful. It appears the site has been redesigned since this help article was written. Here's what it says: Click the Settings icon next to "Log out." Except there is no such icon near "Log out". There are two settings options in the menu in which "Log out" can be found, but which one is it? (Hint: neither works) Click Notifications under "Profile" on the left of the page. If you click on the link above rather than follow the directions, you are taken to a page on which there is no "Notifications" option or "Profile" listed on the left side of the page. Click Update under "Notifications." Check or uncheck the boxes next to "Payments" according to your preferences. Having been unable to find "Notifications" clicking on Update is premature. Any updated guidance would be greatly appreciated.
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