Hi, I had an automatic payment made with a company, initially, I had a monthly subscription but then I changed for yearly. Spoked with the company that they shouldn't take my monthly payment if i already payed the yearly. They send me the money back, Paypal e-mail confirm and send me the information that company X send me the X amount but it isn't in my account. Why ? I made a ticket but was not helpful at all. Thanks in advance for help!
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