Hi @AdamMS,
Thank you for returning to the PayPal Community Forum, and welcome back!
I can understand your confusion! Not looking at your account, I will make my best guess at the circumstances that led to the difference, and if I'm incorrect, you may need to contact Customer Service for further investigation.
The first case was closed because you refunded. The second case was closed by PayPal. My guess is that it was a dispute for an item Significantly Not As Described. In those situations, the case closes in the buyer's favor, and usually the refund would be pending the return of the item. A seller would still have the option to issue the refund prior to the completed item return. Does this match the scenario above?
If you find that you do need further info from Customer Service, you can find your contact options by clicking Contact at the bottom of the PayPal website.
I hope this helped!
Olivia
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