I'm trying to issue a refund for an ebay item but the process created a negative balance on my paypal account. In the main screen when I click on "Add Money" all I get is the "More info about your negative balance" and then I get taken to the screen where I view my linked bank accounts. I realize I can't add money to my account because it is not a Paypal Cash account; however, there are no options for me to upgrade my account to this or add money to clear this negative balance. Extremely frustrating just clicking around but not being able to clear this up and process a refund. Please help.
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