Hello all, Bit lost with this one, will give as much info as possible.. Purchased a item in Italy, shipped via UPS but the item arrived damaged, opened a claim with UPS the day it arrived and they sent a gentleman to pick it up, (I have a collection receipt I submitted to Paypal) the tracking number remained the same - UPS also stated they'd discovered the package was damaged in transit? not sure why it wasn't just returned immediately than being delivered to me first? This was January 11th. Fast forward - I have been in discussion with UPS with over 40 emails, but they are still 'waiting on the seller to providePlease accept my sincere apology but we are also waiting for the paperwork from the shipper. Once we receive the paperwork, we will do the necessary as soon as possible.' This has been ongoing since January, with my last communication to UPS 8 days ago stating still waiting for paperwork Hence opening a PayPal claim, I submitted the original tracking details which shows the package as "in transit" with the collection receipt and multiple emails from UPS. Paypal have claimed "We've reviewed the transaction(s) and are denying your claim(s). The decision was made because you did not provide the tracking details we requested." If somebody from PayPal had just actually read my claim they'd see the item is "in transit" back to Italy -via THE ORIGINAL tracking number, this is also verified via the collection receipt submitted. The hold up is the seller / vender not submitting the paperwork needed for UPS to return it so I'm left now with a denied claim and the goods somewhere in a UPS warehouse waiting for paperwork I believe will never arrive. I also put these details in a conversation with PayPal but the conversation was just ended without a reply.... do I have a course of action or is this what PayPal has now become?
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