Like others I saw the Hawalili site advertised repeatedly and was suckered into placing an order without checking the internet for complaints. The web site does say they take returns. BUT, it does not say anywhere that you have to ship the returns back to a place in China at your expense! I ordered 5 shirts to get their offer of free shipping. WHAT A JOKE,....The shirts are made of a synthetic material (maybe Rayon) not cotton as advertised. The material is about the same thickness as Kleenex tissue and the sizes are VERY VERY SMALL. I finally received a delivery of the first 3 shirts after 3 weeks and realized I had been scammed! I immediately Emailed Hawalili directly as per their instructions requesting return authorization and got no response. I next filed a complaint thru PayPal and got a very quick response from Hawalili offering to take the shirts back for a 20% restocking fee and with return shipping to China at my expense!!! None of these fees or terms are mentioned in their web site! I refused the 1st return offer and they then offered to refund me 20% of the cost of the order and let me keep the shirts!! THE SHIRTS ARE GARBAGE AND DON'T FIT WHY WOULD I WANT TO KEEP THEM??? I refused the 2nd return offer and they came back again offering a refund of 25% of the cost of the order and let me keep the shirts. I refused the 2nd offer and asked them to refund the entire cost of the order and that I would return the shirts to the South San Francisco, CA return address that was on the packages. They responded that they only accept returns at the address in China and made a 3rd offer to refund 45% of the cost of the order and I keep the shirts. At this point I have received a 4th shirt of similar quality to the first delivery and have still not received the 5th shirt. I'm sorry to say I finally caved to the scam and responded to them that I would accept their 45% refund offer for the shirts thus far received with an additional $18.24 refund for the one remaining shirt that has not been delivered. For a total refund of $55.93. So they took me for $37.69. My recommendation is to NEVER DO BUSINESS WITH HAWALILI and if you feel the need to take a gamble with them pay with a credit card as the credit card companies will back you up 100%.
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