Unfortunately, they're going to keep your account frozen until you provide valid ID. This happened to my friend. One agent even put a supervisor on the phone that told my friend they would verify identity with phone #. Did that & they still wouldn't unfreeze her account unless she uploads valid photo ID.
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I'm 1000% down for a class action lawsuit. & while we're at it, maybe we should go after google/apple for allowing these games in their stores
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