Yes, I had this exact problem. Ordered two wooden 'swiveling cheeseboards' with a value of $40US and was sent 2 plastic toothbrushes which are worthless. They made the same 40% refund offer word for word as per other peoples comments. After escalating it I received a refund offer for 50%...as if anyone would pay $20US for 2 plastic toothbrushes that you can get 5 for $1 at the cheap store. Still waiting for Paypal to deal with this dispute. I've used Paypal for 20 years and have never had an issue, I feel really violated.
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