ya hey cogniora first offered me 30% refund. one month later, after I wrote about the lawyer (from PayPal germany), and told them, that I send it back with proof, they said, they gonna refund 70%. yes they send it actually, I got also the test kit. in your case bit different, but my fault was not to call PayPal. just get to a employee via the Hotline. Best if you use the call function through your PayPal account, there you get a case number when you're logged in. that you tell the employee and so on.. können auch auf deutsch
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