I'm going through exactly the same issue. I keep being asked to provide evidence of the return of the 'ring' (fortunately I an in the UK and was provided with a UK address to send it to. I sent it special delivery and the seller refused to accept the package (twice). I then got an email from Paypal Saying that I had not provided enough proof of shipping!!! See below. So a tracking ID from the Royal Mail which clearly shows the building number and postcode of the item sent is apparently only 'Half the story!!!!' What planet do these people live on. ITS PROOF OF POSTAGE! They clearly have no idea how the postage system works here in the UK. I have also engaged with the seller several times which is hilarious on some counts. I sent them an email pointing out that the ring only actually weighed 0.905 Gramms not the 1.6gramms they advertise (so another fake lie) and the value (if pure 24 carrot gold - which of course its not lol) would be about $55 at current rates so not the $168 quoted. This is a well known scam and I really don't understand why PayPal does not block their account on their platform. I will continue with the case and have sent paypal all of the emails and photos of the evidence as part of that. The reason for doing all of that is that if I do not get resolution for my case through paypal I will raise the case the Financial Ombudsman in the UK who regulate any financial organisations operating in the UK. Its a sad indictment that that companies like PayPal don't seem to weed out these scammers. Given the number of folks on this thread relating to exactly the same scam its sad that its still on-going. " Please provide any information we ask you to send us within 3 days. If we don't hear back from you within this time frame, we may decide this case in the seller's favour. To continue with our investigation, you provided already Proof of shipping is only half picture of it, we need proof of shipping that shows you returned this item to the seller. Proof of shipping should be a copy of the actual shipping label you used that shows the shipping address and the shipping company's stamp to verify the shipment date. Any documents you provide may also be supplied to the seller.
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