I am a seller, the buyer sent money but it was on a temporary hold when it was sent. Paypal said it would be released in 21 days. The buyer opened a case saying they did not receive the package. I added the tracking information in the dispute but no change. Following after, both me and the buyer checking with the tracking numbers and USPS, the buyer is told that the packages were returned to sender. I have yet received them and so has she. I am willing to send a full refund of her purchase due to all problems, but the money is on hold. I can’t figure out how to send the money that is on hold back to buyer. help anyone !
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