I spoke to a customer service advisor last night and they copied and pasted a load of scripted replies back to me and honestly they were no help at all. After a while of going back and forward over the messenger and getting nowhere they told me to call the PayPal customer service phone number and speak to somebody there who "will definitely be able to help" I asked what somebody on a phone is going to do differently to the customer servive advisors on the messenger and they told me they have "greater access to my account and can confirm if i opted into the promotion on time" I've worked in many customer service jobs before and i know that they all share the same account privileges both on the phone and on live chat because they both use the same client. They also have direct access to other departments if they have any questions so i was basically being blown off to the telephone helpline so somebody else can do their job for them. Very lazy customer service. I've submitted a complaint to PayPal anyway stating that i followed the steps and received confirmation that the money would be in my account within a week so hopefully at the very least they pay it out as a gesture of goodwill because it's clearly a known issue on their end.
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