I am trying to withdraw money from an account I have in this company (which I now suspect is a scam - earth2.io). They did not reply to any of my emails requesting withdrawal of funds. That is, until I lodged a PayPal complaint against them. They now say that they will process this withdrawal when I cancel the PayPal complaint. Is this true - that they can't send me the funds until I cancel the complaint? I am worried because it is my understanding that once I cancel a complaint about a particular transaction, I cannot open a complaint about that transaction again. If this is true, then this company may simply never send me the money, and I will be unable to get it back via PayPal as I have already used my opportunity to open a complain about that transaction.
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