I have the same problem and have called multiple times and after saying agent like 15 times...it finally says 'we can't assist you right now'...WTF...Great customer service..One would think they would have a chat support to address this type of problem..I have an account (it was my wife that charged as a guest) and even tried that route...they told me we had to call..now thats some A1 service 😞
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