I'm sorry to hear that you are having trouble with PayPal helping you, they were a great help to me and I got my money back quickly. I'm sorry I know that information does not help you. But I do have a little something funny to share....after they shut down their web sites and after they stopped responding to my or PayPal emails and after they provided invalid tracking information for the items I ordered in February 2021 I received the same tracking number by email yesterday and now it says it's on the way. Lol right like I believe that
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