As a buyer, I'm confused to why I continue to use PayPal. You've been around for years and yet websites and sellers continue to get away with the tracking number scam continually reported on multiple forums. I buy an item from a seller independent of ebay, the seller sends a package to a random address in the same city and zip code -- typically for the fraction of the value such as a screen protector or simply a brochue card -- and then they supply a tracking number and that's the end of it proof of delivery. A case file requires me to do the impossible: get an intranet form, contact usps and the only information USPS can in fact confirm to a receiver is it in fact did not goto my mailing address. All of this is on the buyer. And forget the part where they finally tell you to file a police report after they've closed your case with no option to appeal. Over and over, all PayPal has to do is ask the seller to prove the address and not just city and zipcode. A click and ship receipt, anything as there are several options you can do as a seller. PayPal won't even confirm that the website has a history of fraud, is a scam site. The full burden is on the buyer? If you're not aware what your credit card company will do for you - look at the due diligence by Chase, Amex, etc. Real people doing real work to identify and classify fraud. What a shame.
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