On December 25, 2020 I ordered a Hydroponic Herb Garden Kit and about a month later received a cheap watch instead. I immediately sent an email to Bonay (because at that time I thought it was simply an honest mistake). They had not responded and after reading other comments on Social Media, I found that many others have had the same experience as me which then made it clear it wasn't a simple human error. Then I started the process of requesting a refund via Paypal. Bonay offered a $10 refund, however this was not acceptable to me and I declined the offer. Next, Paypal said that Bonay offered full refund after I return the item. I have checked the USPO and it's going to cost me as much or more to ship an item I never ordered. This is absolutely not acceptable. I don't understand how Paypal can do business with a company that clearly is fraudulent.
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