My email to PAYPAL Dear Pay Pal, Thank you for your response regarding my dispute email. I will again reiterate my dispute. At no time did I enter into a billing agreement with this merchant. My dealings, as I believed was a one off transaction only and therefore I am still disputing this ongoing charge. Upon further investigation I have discovered that I am not the only one that is having issues with this merchant regarding unwanted charges. I have also ascertained that PayPal is complicit in this unwarranted charges by denying all claims from your users. I formally request that PayPal charge back to the merchant the sum of $99.00AUD being the disputed amount that I did not agree to. I request this in line with your policy of providing 45 day dispute resolution policy. PayPal has just accepted the response from the merchant Kilo Group. As I am not the only user who is complaining about the unwanted charges I would expect that it would be in PayPal’s interest to honestly investigate the claims, and to reverse the charge to the merchant until a suitable resolution has been achieved. Not the response below that clearly is protecting your merchant. Below is a link to a web site that is already gathering users that have an issue with this merchant. Should your merchant have a legitimate agreement with myself I request that you obtain the copy of this agreement and provide to me, not just say that the response from the merchant is an ongoing agreement. Clearly if I had agreed to an ongoing agreement I would not be lodging this dispute. PayPal is used by millions of consumers because of the reputation of protecting the consumer as well as supporting reputable merchants. So please do what you are paid to do protect the consumer and do not support unscrupulous merchants.
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