I am trying to file a dispute for a rip-off charge at a pay telephone. I faxed the form over a day ago and it's still not showing up on my account and I don't have any idea if the fax maybe didn't go through or not. I tried to make a pay phone call with cash several times and it would not go through. So I tried it operator assisted and they charged me over $25.00 for a 3 minute call. My question is this, why can't I file these claims online or in email? Why is it necessary to fax a claim in 2010? I'm online and I could provide the same info, but I have to fill out a fax and send it, only wastes time. Nobody even has a fax machine anymore. Why do these claims take so long? It only serves to help those who are ripping people off. Now I have to take time to do this, which I hate, but I hate more letting people rip me off.
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