Hi I have had £118.80 taken from my bank account showing PAYPAL *TOTALAV" I have no idea what this is, I did not ask for this transaction and when reporting to paypal just got a reply that We've completed our review of your unauthorised activity case, and we’ve determined there was no unauthorised use I dont know what totalav is, How can it be removed from my bank account without my knowledge or permission? When I spoke to my bank, they said that there have been a lot of reports about the same matter and transported me to a dedicated phone live for this very thing that paypal has set up. I dont understand why if paypal are investigating these transactions I would get this very uninformative reply, with paypal basically washing their hands about this charge on my account. Has anybody else had any dealings with this type of payment, or can explain to me how and why this has happened please. Many thanks.
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