Hope I'm not too late to help! I've also just had this problem and had no idea how to resolve it, was looking online trying to find an answer but managed to figure it out. What you need to do is: 1. go to the PayPal help centre (make sure you're logged in) 2. scroll to the bottom where it says 'more ways to help' and select the 'contact us' option 3. scroll to the bottom again where it says 'other ways to contact us' and select 'message us' 4. a PayPal assistant chat box will open and give you a few options to choose from, select 'disputes' 5. it will then give you more options, select 'check dispute status' 6. a list of your disputes will appear, select the one you need help with 7. there will be a message referring to the status of your dispute and then you should be given the option to click 'escalate'. click that and paypal will escalate the dispute for you. hope that helps!
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