Buyer notes- 1/30/21 “You can initiate a refund in the amount of $905, until you are able to locate them. You will have to file a claim with FedEx if they have lost your items.” Buyer states they did not receive the item as listed on the invoice. There was no notation to Fed ex at the time of delivery, buyer did not verify the quantity but signed for the package on 1/29/21. Buyer states that they almost declined the delivery and states the Box appeared tampered with and was OPENED . The buyer stated that they did not receive the items that they were billed for on the invoice. The quantity was 4 items. The buyer claims they only received 2 items and are requesting a refund for the $905 for the two MISSING items. Please see notes and additional documentation. Deductions: -$375 11 64GB 2711 - NOT IN BOX -$530 11PM 64 1588 - NOT IN BOX “You can initiate a refund in the amount of $905, until you are able to locate them.”— I’d like to make sure that the SELLER PROTECTION policy is applied per the buyers documented intial claim: “Item is not received.” Items show as delivered on 1/29/21 and signed for by seller. Buyer did not indicate to FedEx too stamps contents missing during time of delivery. Buyer indicated that at the time of delivery the box appeared open. The problem is the buyer change the dispute from item not received to item is not described in order to try to circumvent the seller protection that PayPal has in place for sellers who have a claim of item not received. How do I fight this and get it PayPal to investigate it as item not received and that way I’m protected?
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