Hi I had problem with them too,the mistery box never arrived.I opened dispute ,but unfortunately Paypal closed the case in Zi'an favor,because they provided some phony tracking number that showed item has been delivered, which is a lie. Don't rely on help from Paypal,my friend..Simply ,we should never order from chinese websites,biggest scammers.
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@Kissme7 @DianaOakville Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware. Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments. So they give you 'some' buyer protection but the onus is on you to risk assess your transactions. They do stop bad companies from using Paypal when enough claims start rolling in. However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything. The BEST thing is to not buy from them in the first place, to recognise them - 1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth. 2. No contact telephone number. if you click on contact the most you will get is webmail or an email address. 3. Rarely company address information. 4. Great pictures of items at bargain prices that turn out to be tat. 5. Fake reviews. 6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over. 7. Send fake tracking numbers to win item non receipt of item claims. In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country. Paypal state this >> IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur. Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction. https://www.paypal.com/us/smarthelp/article/FAQ3544 You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
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I had 2 incidences late last year both purchases off of FB. 1 place sent me a cheap watch when I ordered a furniture. The other sent me missing parts. I even had it where they apologized for the mistake. However, PayPal **bleep** me by saying I must return whatever it was they sent me before I can get any credit back. ??? So I need to pay $20.00+ in shipping in order to get a $25.81 back. In the end, PayPal voted in both of their favors.
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@berksman1 In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country. Paypal state this >> IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur. Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction. https://www.paypal.com/us/smarthelp/article/FAQ3544 (use the UK link as that is the .com one). You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
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@Kissme7 https://www.paypal.com/us/webapps/mpp/returns Did you bother to actually read the link when you activated it??? First, sign up for PayPal – it’s fast and free. Then, return to this page to activate Return Shipping on Us to get refunded or to create a free return shipping label, for up to $30 USD per claim on 12 eligible purchases a year.
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Yes cheers , not much I can do when Paypal says it was authorised , Luckily its only a small amount , , Ive taken my cards off my account now as they were auto pay , at least now if anything comes in it wont get paid unless i do it manually, just a pain when something goes wrong , cant see how it was authorised and to an address thats half mine and different area and postcode. !!!!!
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@Kissme7 Incorrect. @Michael370 If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card. Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long. (Can vary according to country though). https://www.paypal.com/us/smarthelp/article/FAQ1212
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I did all the returned instructions and for shipping returns refund. Hopefully PayPal will help resolve this. I always have good faith with PayPal. Thank you for your advice.
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