I took responsibility for my mistake in the comments section of my dispute. All I asked was they tell me what I would need to do to get my money back. I expected some kind of message back from them that would lead me in the right direction. Instead I got a notice that they had denied my claim because it did not meet their guidelines. When I submitted the appeal I asked again for some help on what I would need to do to get my money back. And again I got a message back denying my claim. No help. I finally called my credit card company and they put a hold on payment and then I finally found a phone number to PayPal and was able to talk to a real live person. The person I talked to did a great job of taking care of my issue and it has been resolved now. I did however get an e-mail from Paypal saying since I had gotten my credit card company involved they could not continue the investigation. They had closed the case weeks before so I don't know what they were investigating. If they had answered my question in the original request I would not have been forced to contact the credit card company. I will be reluctant to use pay pal in the future.
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