I had similar problem with delayed shipment. It was the height of the pandemic last year and was an excuse for months of delay in receiving the shipment that supposedly occurred shortly after the order. Finally, after many attempts to cancel the transaction (which was delayed because they claimed it was in transit), I received the shipment. One shirt was “on back order” and I never received it or credit for it. The shirts that I did receive were very small for the size ordered, and I gave them away instead of trying to return them. The materials used in making the shirts was super light, and I doubt they would have withstood any attempt to wash them, which I did not do because I gave them away.
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