That is definitely odd as they were really helpful with me. I provided the date I killed my subscription, the email information to the App Vendor, and then the fact that I was continuing to be charged. PayPal ack my request and blocked them from ever charging me again. I think message the App Vendor (info in their App) telling them what I had done. They first said to log into their product to remove my card/etc. I said, "I can't get into the page. It reads that I no longer have an account. You have to do this for me". PayPal wrote to me (kindly) Hello Rhiannon <Removed>, This email confirms that you have cancelled your billing agreement with UAB "Kilo grupė. No further payments will be made from your PayPal account to this merchant. If you have any further questions about the agreement, or wish to reinstate it, please contact UAB "Kilo grupė directly. Sincerely, PayPal I then wrote to the App vendor (email address provided in the App) " I removed the product associated with this so long ago. Maybe a fasting tool, I don't know. It hasn't resided in by subscriptions for quite some time. Other folks in PayPal are saying they have the same issues with your products charging them even though they don't have a subscription. I worked with Pay Pay to make sure this doesn't happen again. $46 coming out for nothing is really annoying/upsetting. I appreciate your getting back to me, but think you need to figure out what is going on with your "cancelled subscriptions". They did reply with the below. Recommend email them at that email address if PayPal is not helping stop this transaction. Hello Rhiannon, Thank you for your email. Please be informed that you have been charged since you purchased a reoccurring 6-month subscription on July 27, 2019, and the subscription was automatically renewed, as indicated in your purchase confirmation. As per our terms and conditions, the subscription cancellation request should be sent to hello at-sign dofasting dot com Unfortunately, we had not received a request from your email address before the renewal. I can confirm that your subscription has now been canceled, and no further charges will ever occur. However, you can still use the app and log in using your initial email address The app can be downloaded via the App Store or Google Play (Do Fasting - Your Personal Fasting Assistant). Please find the links below: App Store: Google Play: Since you have created a dispute with Pay pal - your transaction is frozen on our side and we will not be able to issue a refund. In this situation, we recommend continuing your process with Pay pal. We'd like to inform you that it might take up to 20 days to reach the final resolution. We cannot speed up or influence their decision. Thank you for your understanding. I am sorry for the inconvenience. Kindly, Kim Do Fasting team"
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