You are correct. I was scammed by a Chinese outfit. No phone #, no email, no address provided by the seller. I MISFIled--called it a "billing dispute." Paypal turned it down. Paypal should have sent me information to refile. They did not even suggest that. They closed the case and now I cannot refile correctly. I called Paypal. The lady said, "I should refile the case and tell them why." This representative should have known better. Now, two weeks later--no correspondence from the merchant. No merchandise. Fake website used. I definitely should have realized--IF it is too good to be true..PASS! Suggestion.....Paypal must change guidelines. If the case is misfiled by the complainant, then PayPal should inform the customer of what to do to refile. Fortunately, I did pay with my credit card. The CC company is looking into this, and I'm sure it will come out in my favor.
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