While your explanation is helpful, it does not address the issue of not being able to discuss this with anyone at Paypal. It was an honest mistake where I intended to be the one opening the account and holding it for my son like you would a bank account. Paypal refusing to respond to multiple messages and not being reachable by phone is still unacceptable. He will be turning 18, but even using your explanation - I have no way of getting the money despite his age cause no one will respond.
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