Hello everyone, Apologies for taking so long to reply! First of all, PayPal refused to provide the final response letter required by the Ombudsman to proceed with the case despite numerous attempts to request/obtain it. It took PayPal a few months to provide it and only after it was requested directly by the Ombudsman. In their final response letter, PayPal said they'd allow me to withdraw my money as a final solution -- and to refer my case to the Ombudsman if I wasn't happy with their resolution. I never replied to their email, instead I provided the letter to the Ombudsman so they could proceed with the case. Interestingly, 2 weeks later PayPal allowed me to withdraw my money. HOWEVER, my withdrawing the money did not constitute an acceptance of PayPal's resolution because I did not reply to their email (which was confirmed by the Ombudsman). So at that point I had my money back (albeit when the 180-day hold was nearly up) and the Ombudsman was also able to proceed with the case on my behalf. I heard back from the investigator a week ago and they should be ready to provide their solution very soon. I obviously don't know if they're going to ask PayPal to pay us additional money since they caused us a great deal of distress + substantial loss of income FOR NO REASON AT ALL. I'll update this case when I know their decision. All I want is for PayPal to be shown that they can't just do what they please with no consequences. 🙂 If you're going to pursue this with the Ombudsman, please try to obtain the final response letter as this will delay your case resolution (like in our case). Best of luck! 🙂
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