Looks like some others have received a refund. File a case with PayPal. File a case and make sure when you click on send at the bottom of the form that it really is sent! I filled out all the information to raise my complaint to a case, clicked on send thinking I had done everything I needed to do, I realized they hadn't received it for some reason. I couldn't find it in my sent email to back up that I had sent it when I got a notice from PayPal that my case had been closed. I am not that good at technology so have no idea why but do check to make sure yours goes through! Good luck.
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This company advertised a big book edition of "The Night Before Christmas,"paying $78.98 for 2 books. They were advertised as large books that had lights, things that would be appealing to children. These were to be gifts for my grandkids from their great-grandparents. The cover of the book had Santa Claus carrying his sack on his back. We hadn't received the books so I wrote PayPal and was told to try to settle with the seller. Within 5 days, we received the books. They were small with a Hallmark signature on the back. When you order a book that says, "The Night Before Christmas," with Santa on it, imagine my surprise when I opened it and saw animals playing in the snow with the words of "We Wish You a Merry Christmas" divided up between the four pages. I escalated this to a claim on PayPals page, filling out the information and at the bottom clicked on "send." However, I got a notice that I hadn't escalated this to a claim and to be honest, I didn't have time to rewrite everything again. It's sad that my parents in their 90s had nothing to give to their great-grandchildren that they haven't been able to even see because of Covid. This is a complete scam and I am very disappointed in Facebook for allowing them to advertise and in PayPal in not putting a stop to this, especially with the number of complaints that have been made.
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