Hi, I'm the PayPal Assistant. How can I help? Choose one of these options or add your question below. 3:10 PM - PayPal Assistant Talk to human 3:11 PM Would you like to send this conversation to a customer support agent? We typically respond within a few hours. 3:11 PM - PayPal Assistant Yes 3:11 PM If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded. 3:11 PM - PayPal Assistant I requested dispute resolution with a fraud company Shixi Network Technology Co., Ltd. The company as you can see fromk your own forum and facebook use tactics to cheat users through paypal and provide unreasonable resolution when disputes are raised. They are misusing the loopholes of paypal. The company puts advertizement in Facebook claiming it to be an american company, you ll only know the real trade name once payment is done. They send fake products and when disputes are raised request us to send the product back at our expense. They give address in chinese characters. It is cheap for them to send fake products to us from china but expensive to send back. Please block the company and give refund to all impacted customers because of this fraud. https://www.facebook.com/groups/104214299616815/permalink/3249967038374843 You can read your own paypal forum on how they scam and cheat people and still you don't take any action? https://www.paypal-community.com/t5/Disputes-and-Limitations/Shixi-Network-Technology-Co-Ltd/td-p/2057143/page/2 3:16 PM SH Hello, ! Thank you for contacting PayPal Messaging. I can understand your situation with regards sending item back to merchant in order get a full refund and you do not want to pay for the return shipping for this case ID: PP-D-96377329. Not to worry! I will check that details and provide the best solution for you. Let me take the opportunity to explain this to you. Post reviewing your transaction ID: 97836097C48753749. I do see that your purchase made on date Nov 30, 2020 is not eligible for free return shipping. At this time, I would request you to contact the merchant outside the PayPal and check for free return shipping of this item. Since this transaction is not eligible free return shipping. I would request you to bear the shipping cost and sent the item back to merchant within 4 days from now and provided us shipping tracking number once you have shipped the item back to merchant. If you don’t return the item before the deadline, the case will be closed in the seller’s favor, and you will not receive your refund. Personally, I would suggest you visit www.parcelmonkey.com, where you'll be able to compare different shipping companies and can find out the cheapest shipping company to go ahead with the return shipment. However, I would like to say that PayPal has a free return shipping program you can take advantage of for your future purchases but not sure for this current purchase. You can still give a try. You can go to www.paypal.com/returns and opt into the program, and we will cover up to $30 dollars in return shipping. Let me assure you that, if merchant making any fraudulent activities using his PayPal account. Then, merchant's PayPal account will be flagged and he cannot use PayPal account for any future proposes. I suggest that you attach a photo of the item you ordered vs the item you received together with the package to support your claim. You can send the photo on this thread. If you have received any worthless items from the merchant. You will no longer require you to return the item back to the seller. I suggest that you file a report here about what happened to IC3, click this link https://ic3.gov/. After we verify the validity of the document, we can have the case on your favor and get the money back to you card which normally takes 3-5 business days up to the next cycle depending to the financial institution. If you have further questions let us know. We will be glad to assist you. You can always check this link - https://www.paypal.com/us/smarthelp/home for additional help. 3:56 AM - Santosh Messages are worked in the order they’re received and we’ll send you a notification to your app, PayPal account, and email you when we reply. Thank you. hmmm. You are favoring pure fraud in PayPal. There are enough proof in your forum against this seller. Parcel monkey I see the minimum cost is 30$. Instead of acting against such crimes you are giving them a platform.If I paid through credit card I would have disputred. 12:29 PM Also I have proof asking them to cnacel the shipping in 2 minutes after placing order that they didn't honor. I don't care much for 40$ to be frank. I am ok you taking the money and giving it to charity. But such misuse of trust and feeling cheated is not acceptable. I just don't want cheater to get the money. 12:36 PM Your file has been uploaded. Screen Shot 2 ... 7 PM.png / 0.12 See date and time. I wanted them to cancel after seeing the company name and finding about them in Facebook and Paypal forums 12:38 PM SH Nithin, I certainly understand your situation here. We are following as per PayPal Purchase Protection Policy with regards to your dispute case filed with PayPal. For more information with regards to PayPal Purchase Protection User Agreement. I would request you to refer the below provided link:- https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection If seller is doing any fraud trend using his PayPal account. PayPal will be flagged his account and he cannot use in future. To get a complete refund from the seller for this transaction. All you need to return the item back to seller and you need to share us return shipping tracking number for this case filed with PayPal. Please do send us pictures of the item you ordered vs the item you received together with the package to support your claim. You can send the photo on this thread. If you have received any worthless items from the merchant. You will no longer require you to return the item back to the seller. I suggest that you file a report here about what happened to IC3, click this link https://ic3.gov/. After we verify the validity of the document, we can have the case on your favor and get the money back to you card which normally takes 3-5 business days up to the next cycle depending to the financial institution. Feel free to reply whenever you're ready and we'll reply as soon as we can. 12:43 PM - Santosh Purchase protection my **bleep** You have enough proof against the company and still won't act and think it is practical to ship producyt paying 40$ when I paid 40$ for purchase. They have breached the promise and you making me suffer. Ask them to send shipping label Read: https://www.paypal-community.com/t5/Disputes-and-Limitations/Shixi-Network-Technology-Co-Ltd/td-p/2057143/page/5#
... View more