Hi everyone, I'm in a bind and was wondering if anyone else had a similar circumstance who could provide some guidance. I performed a digital design service for a client in the US. I'm Canadian and I work out of Canada. I was paid through Paypal, wherein client used a credit card for payment. Contract was signed by both parties, noting deliverables, timeline and project budget. Project was completed, I received full payment, Client was happy with the digital files. Over a month passes, and they get back to me, mentioning they had problems with the files. I fix the issues, but Client is was still not happy. We agreed for a partial refund, then we parted ways. I then receive a Paypal chargeback a few weeks later, where 50% of the project cost was deducted from my Paypal account, even though Client and I had already agreed to a resolution outside of Paypal. I submit proof in Paypal's Resolution Centre, showing the emails and documents of the mutually agreed resolution, and delivery of project deliverables and the partial refund. After a couple weeks, I received notice from Paypal that the Client's financial institution had decided in favor the Client, even though I have a mountain of evidence showing Client was committing fraud. Should I just count this as a loss, or is there any way I can further dispute it? I hate to see them get away with this so easily, and steal my hard earned money. Any help is appreciated, Thanks!
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