This is crazy. I've had a very similar problem. I made a $5 contribution for the Christmas gift of the office cleaner at our organization. A co-worker was collecting the funds to purchase the gift and asked us to write "Christmas gift for [name of cleaner]" in the description, which I did. PayPal placed a limitation on the account and is asking for the birth date of the cleaner named in the description. Not the birth date of the person I actually sent the $5, but the cleaner. I've written back and forth several times to customer service, and they simply keep repeating the request for the birth date. I'm not going to ask our office cleaner for their birth date, this is surely not legal or ethical. I've filed complaints now with the California Department of Business Oversight (since PayPal is based there), as well as the Virginia Bureau of Financial Institutions. I've also reached out to five media organizations after seeing here that other people are having this same problem, because this is unethical. My anger has also been compounded by the absolute lack of any customer care on the part of PayPal, it is honestly the worst customer service I have ever encountered from any company in my life, and I've seen plenty of bad customer service. I will close and delete my PayPal account when all this is said and done, but they won't let me even close the account until the limitation is lifted. So I still have to go through this process to try and get the limitation lifted without having to go ask the office cleaner for their birth date (which I flat out refuse to do). Beware of PayPal, and find other alternatives. Venmo is owned by PayPal, which a lot of people don't know, so that is not a viable alternative. I've had good luck with Zelle, and I'm also exploring Skrill. Good luck to all with this problem!
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